Shipping Policy

Effective Date: 6/26/2023

Thank you for shopping at EpicFindsCo! We are committed to providing you with a seamless shopping experience and ensuring your products are delivered to you in a timely and reliable manner. This Shipping Policy outlines our shipping procedures, options, and important information regarding delivery. Please read this policy carefully before making a purchase. By placing an order with EpicFindsCo, you agree to the terms and conditions outlined below.

1. Processing Time:
1.1 Order processing typically takes 1-2 business days after payment verification.
1.2 During peak seasons or promotional events, processing times may be longer. We will inform you promptly if any delays are expected.

2. Shipping Methods and Delivery Options:
2.1 The estimated delivery times provided are approximate and may vary depending on the shipping destination and carrier delays. Please note that these times do not include order processing time.

3. Shipping Destinations:
3.1 We are unable to ship to PO Boxes, APO/FPO addresses, or international locations outside the specified shipping destinations.

4. Shipping Costs:
4.1 Shipping costs will be calculated based on the selected shipping method, package weight, dimensions, and destination. These costs will be displayed during the checkout process.
4.2 Occasionally, we may offer free shipping promotions. Such promotions will be clearly communicated on our website or during the checkout process.

5. Order Tracking:
5.1 Once your order has been shipped, you will receive a confirmation email containing tracking information.
5.2 You can track the progress of your shipment by using the provided tracking number on the carrier's website or through our Order Tracking page.

6. Order Modifications and Address Changes:
6.1 To ensure prompt delivery, please review your order details carefully before completing the checkout process.
6.2 If you need to make any modifications to your order or change the shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.

7. Shipment Delays and Issues:
7.1 While we strive to deliver your orders on time, unforeseen circumstances or carrier-related issues may occasionally cause delays. We cannot be held responsible for such delays.
7.2 If you experience any issues with the delivery of your order, please contact us, and we will assist you in resolving the matter.

8. Customs and Duties:
8.1 International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the sole responsibility of the customer.
8.2 EpicFindsCo is not responsible for any customs-related fees or delays. Please check with your local customs office for more information on import regulations and potential charges.

9. Lost or Damaged Packages:
9.1 In the event that your package is lost or damaged during transit, please contact us immediately.
9.2 We will work with the shipping carrier to investigate the issue and determine an appropriate solution, which may include a replacement or refund, depending on the circumstances.